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How Do I Replace Lost or Damaged Microsoft Operating System Media?


If your Microsoft operating system media is lost or damaged, you may be able to obtain a replacement. The guidelines for replacement media fall into the conditions of the original purchase, as specified in the Microsoft End User License Agreement (EULA). See the EULA for your particular purchase for other applicable rules, such as OEM purchases.

There are a couple of ways to go about obtaining media. In some cases, it may be possible to simply download and install a trial version of the OS. Generally, you can use your purchased license key to activate a trial version of Windows, which converts it into a full version.

For example, using Windows Small Business Server, you may activate the trial copy - refer to the Microsoft TechNet article, How to Activate Your Server - or you may extend the trial period. Refer to the Microsoft TechNet article, Extending the Server Evaluation Period, to determine if other methods apply.

If this is not an option, go to the Microsoft OEM System Builder website and fill out the Media Replacement for End Users of System Builders form to order a copy of your media. For more information, links and references or keys, refer to Microsoft Article ID# 326246 - How to replace Microsoft software or hardware, order service packs, and replace product manuals.



You should have the following information handy:

  • The product key from the COA sticker on the side of the machine
  • The damaged media (so the lot numbers on the media can be read to Microsoft to verify possession of the physical media)
  • ​A copy of the original order showing the initial purchase


Other helpful links on Product Activation and Licensing from Microsoft can be found on the following subjects:




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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikelnummer: SLN163995

Sidste ændringsdato: 06/08/2016 08:20 AM


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