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How to Clear Exit Area Paper Jams on the 2335dn Dell Laser Printer


Article Summary: This article provides information on "How to Clear Exit Area Paper Jams on the 2335dn Dell Laser Printer".


Table of Contents:

  1. How to Clear Exit Area Paper Jams on the 2335dn Dell Laser Printer



1. How to Clear Exit Area Paper Jams on the 2335dn Dell Laser Printer

This article provides information for troubleshooting Paper Jam 2, and Open Rear Door error messages on the 2335dn Dell Laser Printer.


Note:
To check if the paper type or size is supported on the 2335dn Dell Laser Printer refer to Supported Sizes of Paper in the User's Guide.

  1. Open and close the front cover. The jammed paper automatically exits the printer.

  2. open

    If the paper does not exit, go to the next step.
  3. Gently pull the paper out of the output tray.

  4. pull
  5. If you cannot see the paper in the output tray or the paper does not move when pulled, open the rear door.
  6. If you see the jammed paper, push the two blue pressure levers down and remove the paper. Skip to step 9.

  7. levers

    If you do not see the paper, go to the next step.
  8. Fully open the rear door, as shown.

  9. down
  10. Unfold the duplex guide fully.

  11. duplex
  12. While pushing the fuser lever to the right, open the fuser door.

  13. Note:
    Ensure that to unfold the duplex guide before opening the fuser door or you may damage the fuser door.

    right
  14. Pull the jammed paper out.


  15. If the jammed paper does not move when you pull, push the two blue pressure levers up to loosen the paper, and then remove it.remove
  16. Return the levers, fuser door, and duplex guide to their original position.
  17. Close the rear door.
  18. Open and close the front cover.


  19. Printing automatically resumes.

If the Paper Jam issue is not resolved Contact Dell Technical Support.


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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikelnummer: SLN286250

Sidste ændringsdato: 12/20/2013 12:00 AM


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