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Article Number: 000178390

Dell Chromebook Computer Guide

Summary: This article is a collection of all the information that you should need for the use of a Dell Chromebook computer as it ships from Dell. This includes how to resolve the battery not charging. ...

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Chromebook Icon

Quick Links

System Documentation - User Guides/Manuals Find your Service Tag and Express Service Code Warranty Status and Service information Change of System Ownership Report System Lost or Stolen

Dell Chromebook Computer Guide: The following article contains links to How-To guides and useful information About your computer and information about resolving charging issues.

Expand Each Section Below for Information About Using Your Dell Chromebook Computer

 

Cause

Product Overview

Getting to know your computer:

Links to the System Manuals can be found here:

This section provides links to information about the locations of connectors and ports and images of your computer. To help you get familiar with the parts of your computer.

 
Caution: Before working on your machine, it is worth considering the following safety information: Safety precautions when working with electrical equipment

Installation Options:

This section covers the supported Operating System reinstallation options for your computer.

Getting Started, Recover or Restore the Chrome Operating System

Chromebook First Time Setup

Duration: 01:33
Closed captions: (English Only.) Use the CC icon to change the closed caption language.

 
Note: For more information about how to recover your Chrome computer, see the Chrome knowledge base article, Recover your Chrome System. This hyperlink is taking you to a website outside of Dell Technologies.
 

ChromeOS Factory Reset

Duration: 01:10
Closed captions: (English only.) Use the CC icon to change the closed caption language.

Drivers

The drivers are part of the ChromeOS. There are no Drivers for you to download directly.

Diagnostics and Error Codes:

This section covers the Chrome Shell (CROSH) diagnostics. The ChromeOS does not support ePSA, Dell BIOS, the F12 Boot menu or DellConnect. There are no preboot diagnostics.

Note: CROSH command, Chrome Commands, and View System Information is not available in CfM Google+ Hangouts mode. Troubleshoot a CfM device in the ChromeOS, by exiting from the CfM Google+ Hangouts mode by pressing the CTRL + ALT + S during the bootup screen.
 

Hardware:

Getting to know your computer:

The Quick Start Guide provides information and images about your particular computer to help you familiarize yourself with the computer.

Safety Precautions and Tips:

This section provides information about safe practices to consider before working with electrical equipment.

Hardware Troubleshooting:

This section covers guidelines for the various hardware-related tasks and faults that you may experience on this particular type of computer. The Return for Repair warranty that covers these computers resolve most hardware issues. There are no Customer Replaceable Parts on these computers.

Input Devices Issues

Networking Issues:

Connect to wireless network on your Dell Chromebook.

Duration: 01:34
Closed captions: (English only.)

Using Bluetooth with your Dell Chromebook.

Duration: 01:01
Closed captions: (English only.)

Ports and Replicator Issues

Specific Troubleshooting:

This section includes links to any system-specific articles that provide solutions for your particular Dell Chrome computer.

Additional Software and Security Features:

This section covers the Software that is supported on your computer, it also has links to information about Security and Encryption and anti-virus.

See the tabs below to find out more information:

Software

Software sold with your machine:

The software that is sold with your Computer is subject to change, but the software within the ChromeOS is all in the form of Apps. This section provides information about preinstalled software and how to identify the software sold with your computer.

Google

Using your Operating System:

This section covers guides on setting up and using your computer when you first receive it.

Chromebook First Time Setup

Duration: 01:33
Closed captions: (English only.) Use the CC icon to change the closed caption language.

Personalizing your Dell Chromebook

Duration: 01:37
Closed captions: (English only.) Use the CC icon to change the closed caption language.

 

Chrome Security Features

See the Chrome knowledge base article Chromebook security This hyperlink is taking you to a website outside of Dell Technologies. for information about the security features the Chrome Operating System provides.

 

Dell Specific Information

What is a Service Tag or Express Service Code and how do I locate it?

This link provides information about What is a Service Tag or Express Service Code and how do I locate it?

Determine Warranty Status

This link provides information about how to Determine Warranty Status.

Support Service for Expired Warranties

This link provides information about Support Service for Expired Warranties.

Ownership Transfer

This link provides information about how to submit an Ownership Transfer request.

How to Report System Lost or Stolen?

Information on How to Report System Lost or Stolen?

Note: You should always keep the charge on your battery above 1%. Letting the battery completely discharge can be harmful to your computer. The battery may not charge from a completely discharged state.

When the battery does not seem to be charging:

  1. Try another AC adapter if one is available.

  2. Try following the steps outlined in the following article: How to recover and reset the ChromeOS

  3. Perform a battery health test on the battery with the AC adapter. For more information, see Dell Knowledge Base article Battery Health Check.

Resolution

If You Require Assistance on a Topic Not Covered in This Guide, Please Use the Search Box at the Top Right of This Page to Find Further Help

Article Properties

Affected Product
Chromebook 11, Chromebook 3100 2-in-1, ChromeBook 3100, Chromebook 3110 2-in-1, Chromebook 3110, Chromebook 3120, Chromebook 11 3180, Chromebook 11 3189, Chromebook 13 3380, Chromebook 7310, ChromeBook 3400, Latitude 5300 2-in-1 Chromebook , Latitude 3445 Chromebook, Latitude 5400 Chromebook, Latitude 5430 Chromebook, Latitude 7410 Chromebook ...
Last Published Date

14 Mar 2024

Version

15

Article Type

Solution

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