Knowledge Base

Issue with Switchable Graphics on a Notebook after disabling base graphics or re-imaging system



This article provides information on resolving an issue where the video goes faulty after a re-image or disabling base graphics on a switchable graphics enabled notebook.


Issue:

If you are seeing the following problem on your laptop, please follow the solution guide below.

If you've disabled the integrated/UMA graphic in Device Manager > Display Adapters, to get better video performance. A yellow bang will appear against the discrete graphic card with an error message like Windows has stopped this device because it has reported problems (Code 43). The external displays if you have one installed will stop working at the same time. If you shut down or restart the system, the fault continues.

Note: This above failure symptom can also be seen if the system has been re-imaged, but the integrated/UMA graphic driver was not installed prior to installing the discrete graphic driver.

Solution:

Note: Please make sure the integrated/UMA graphic driver is installed prior to discrete graphic driver (both installed).

Please follow the steps below.

  1. Enable the integrated/UMA graphic from Device Manager > Display Adapters and then reboot as it can bring the system back to the previously working state.

  2. Ensure that performance and power saving optimization is set correctly.

    • For systems with Nvidia discrete graphics - Enable/Disable the Optimus option by pressing the F2 key and going into the BIOS setup > Video > Optimus.

    • For systems with AMD discrete graphics - Select the option for Powersaving / Performance within the Control Panel > Catalyst Control Center(CCC) > Start.





Article ID: SLN287108

Last Date Modified: 07/13/2017 04:44 AM


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