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Troubleshooting 009-654 / 093-919 / 093-920 / 093-921 / 093-922: YMCK Toner Low Density Errors on the C1760nfw/nf/nfw, E525w, H625CDW, H825CDW and the S2825CDN Dell Laser Printers


Table of Contents:

  1. 009-654 / 093-919 / 093-920 / 093-921 / 093-922: YMCK Toner Low Density Errors

1. 009-654 / 093-919 / 093-920 / 093-921 / 093-922: YMCK Toner Low Density Errors

Note: Before changing any settings, the printer should be cleaned with the cleaning wand. Instructions can be found in the following article: How to Clean the E525w Dell Color Multifunction Printer

Adjust Altitude:

If the C1760nfw/nf/nfw, E525w, H625CDW, H825CDW and the S2825CDN Dell Laser Printers are receiving an error 009-654 / 093-919 / 093-920 / 093-921 / 093-922: YMCK Toner Low Density, this may be due to the altitude affecting the toner density inside of the printer during calibration and operation.

As these printers ship with the altitude default set at 0 meters, this amount needs to be adjusted for units at higher altitudes.

This setting can be adjust from the EWS of the printer or from the operator panel (Figure 1).

Figure 1

The menu location from the operator panel is Menu > System > Admin Menu > Adjust Altitude.

After changing this setting, restarting the printer should cause the unit to calibrate and clear the error.

Clean Developer:

If the error persists, you can also use the Clean Developer setting in either the printer Control Panel or from the printer EWS (Figure 2). This setting is available for the Dell C1760nfw/nf/nfw, E525w, H625CDW, H825CDW and the S2825CDN Laser Printers.

Clean Developer setting
Figure 2: Clean Developer setting

The Clean Developer setting is intended for the following purposes:

  • To rotate the developer motor and stir the toner in the toner cartridge
  • To use up a toner cartridge when you need to replace it before the end of its life
  • To stir the toner in a new toner cartridge

Printer support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling

It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.




Article ID: SLN304111

Last Date Modified: 09/28/2017 11:05 AM


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