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Article Summary:

This article provides information on "Common troubleshooting steps to resolve issues with Dell D3000, Dell D5000 and Targus USB or Wireless Docks ".

Table of Contents:

1. Dell D5000 Wireless Dock issues
2. Dell D3000 and Targus USB dock issues

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1.	Dell D5000 Wireless Dock issues

Make sure the newest WiGig driver for the computer is installed.

For the Dell Latitude 6430u Ultrabook, the Dell Wireless 1601 WiGig driver includes a firmware update and the Displaylink software. After installing the WiGig software, then also download and install the newest Displaylink software Version 7.4. (Dell recommends downloading the DisplayLink video drivers directly from DisplayLink and not from other 3rd party sites.)

Links to other Dell D5000 troubleshooting articles:

• Troubleshooting the Dell Wireless Docking Station D5000
• Dell Wireless Dock D5000 Hints and Tips
• D5000 Wireless Dock generates .Net Framework error while syncing under User login
• How to resolve no sound from the headphone jack on the Dell D5000 Wireless Dock

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2.	Dell D3000 and Targus USB dock issues

The D3000 Wireless Dock does not support more than 1 external monitor.

When troubleshooting USB dock issues, please follow these important steps:

1. Make sure the system has the newest USB 3.0 driver/chipset. Very important that this is done. New drivers are posted frequently. Lookup drivers for your system at http://support.dell.com
2. Make sure you are using a USB 3.0 port on the system. You can check your system specifications in the service manual for your system.
3. Targus driver and firmware update for the dock.
4. Dell Driver and firmware update for the dock
5. Once the newest Dock software is installed. Download and install the newest version of Displaylink software currently version 7.4. (Dell recommends downloading the DisplayLink video drivers directly from DisplayLink and not from other 3rd party sites.)

Links to other Dell D3000 troubleshooting articles:

• Where can I find the drivers for the Dell D3000 SuperSpeed USB 3.0 dock?
• What are the differences between the Targus USB 3.0 SuperSpeed Dual Video Docking Station and the Dell D3000 USB 3.0 SuperSpeed Dual Video Docking Station?
• Dell D3000 USB 3.0 Dock Installation Guide

Links to other Targus troubleshooting articles:

• XPS 13 (L321x) Blue-screen error after driver update for Dell SuperSpeed dock SKU 332-0446
• Ports On Targus USB 3.0 Dock Not Working Correctly on Dell Systems
• What are the differences between the Targus USB 3.0 SuperSpeed Dual Video Docking Station and the Dell D3000 USB 3.0 SuperSpeed Dual Video Docking Station?

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Helpful Links

• For instructions on using the Dell Drivers and Downloads website, click here.
• If the above steps do not resolve the issue, please contact Dell Technical Support for assistance.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.