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Alienware 13 R2, 15 R2 & 17 R3 - LCD Display show distortion when play games



Alienware 13 R2, 15 R2 & 17 R3
LCD Display show distortion when playing games


This article will show you how to solve LCD distortion, lines, flickering, BSOD issues with your Alienware 13 R2, 15 R2 and 17 R3 when playing games.


Supported Systems:

Alienware 13 R2 Alienware 15 R2 Alienware 17 R3

What is happening?

Sometimes during gameplay, the user might see a distortion or lag in the game.

This can happen on systems running Windows 8.1 and Windows 10 with both AMD or NVIDIA Video Cards

Solution

  1. Download and run the latest BIOS from our Drivers Page

  2. Uninstall the Intel HD Graphics Driver and the NVIDIA Graphics Driver

  3. Download and Install the Intel HD Graphics Driver (Version 20.19.15.4390 ,A07 or higher) from our Drivers Page

  4. Download and Install the latest AMD or NVIDIA GeForce drivers

    • For AMD drivers visit our Drivers Page

      You may use the latest version from amd.com but if this driver causes any issue please use the driver from our Drivers Page

    • For NVIDIA Drivers download the latest version from nvidia.com

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN300499

Last Date Modified: 04/28/2016 09:44 AM


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