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Dell NetReady Hardware Troubleshooting Guide


Table of Contents:

  1. Dell NetReady Hardware Troubleshooting
  2. How to verify basic Mobile Broadband operation
  3. How to check the operation of the Wireless Wide Area Network (WWAN) card
  4. How to verify the operation of the Subscriber Identity Module (SIM) card

This article provides information on how to identify and resolve issues with the Dell NetReady hardware.


1. Dell NetReady Hardware Troubleshooting

This guide takes you through a series of hardware troubleshooting steps. These guides will help you to identify and resolve any issues you may experience with the Dell NetReady Service.

You can go back to the main Dell NetReady guide on the link Below.




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2. How to verify basic Mobile Broadband operation

1. Go to the Microsoft connection manager and verify that a Mobile Broadband signal has been detected.



2. If a Mobile Broadband signal has been detected, then the Wireless Wide Area Network (WWAN) card and Dell NetReady Subscriber Identity Module (SIM) are working as expected. This would point you back to the software troubleshooting guide.

3. If no Mobile Broadband signal has been detected, then the next steps are to determine if the issue is with either the WWAN card or the SIM card.


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3. How to check the operation of the Wireless Wide Area Network (WWAN) card

4. Go to the Windows Device Manager and check that the WWAN card has been detected and that the device status is working properly



5. If the device is not present, then run through these steps:

  1. Install the WWAN device drivers. Available from the Support Site.


  2. Ensure the WWAN device is enabled in the system BIOS. Tap rapidly on the F2 key when the system starts up to enter the BIOS.


  3. Ensure the WIFI/WWAN radio hardware switch is enabled and that Airplane mode is OFF. If there is no hardware switch on your system, just confirm Airplane mode is OFF.


  4. Ensure the WWAN hardware is correctly seated in it’s hardware slot. Refer to your user guide for step by step instructions on how to do this.

6. If the device is still not present after following all the steps listed above and you are unable to test with a known good/working part, then contact your technical support to take this further.


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4. How to verify the operation of the Subscriber Identity Module (SIM) card

7. Verify that the SIM card is inserted in the SIM card slot.

8. Go to Microsoft connection manager.

9. If a Mobile Broadband signal has not been detected - Windows 7 or you are informed to Insert a SIM - Windows 8 AND the WWAN device is reported as working successfully in the Device Manager, then please contact your Technical Support to take this further.


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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID del artículo: SLN286209

Última fecha de modificación: 01/29/2015 09:29 AM


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