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Adobe Serial Number Errors During Installation


Article Summary: This article provides information on serial number errors encountered during Adobe installation.


Table of Contents:
  1. Issue
  2. Resolution



1.


Issue




When a you attempt to activate Acrobat 9 Standard on a Dell OEM machine running Windows, you might receive one of the following error messages:

• "Sorry... Our records still indicate that this serial number has been used to set up and activate Acrobat Standard on 2 other machines, which is the maximum allowed...", or
• " Excuse the interruption, but...Our records indicate that this serial number has been used to set up and activate Acrobat Standard on 2 other machines, which is the maximum
allowed..."





2.


Resolution



1. In the dialog box that begins with "Sorry...", click the Back button.
2. In the dialog that begins with "Excuse the interruption but..." select the radio button that says "I have a different serial number for this product and I am ready to enter and
activate it now." and then click Next.
3. Enter the serial number located on the back of the Acrobat Standard DVD case.
4. Click Next.



 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID del artículo: SLN119963

Última fecha de modificación: 11/27/2012 12:00 AM


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