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AC Adapter Error Message Occurs




The AC Adapter causes an error message at POST.

When powering on a Dell portable computer, you may receive an error message similar to:

The AC adapter type cannot be determined. This will prevent optimal system performance.
Strike F3 key ( before F1 or F2 key) if you don't want to see power warning messages again.


Strike the F1 key to continue, F2 to run the setup utility.

The system will continue to power on after pressing the <F1> key, but the error message is repeated every time the system is turned on. Also, the system may exhibit symptoms such as sluggish performance or the battery does not charge.

The error message can be caused by any of the following:

  • An unsupported AC adapter is connected to the system or docking station.
  • The AC adapter is not fully connected to the system.
  • The wall power cord is not fully connected to the AC adapter
  • The AC adapter or system's AC adapter port is damaged.

Check the following items to isolate the cause of the error.


Ensure a compatible AC adapter is being used.

Dell portable systems have different power requirements based on the processor type, system features, and configurable options. Use the list below (Table 1) to determine the minimum AC power required to effectively run the system and charge the battery.

Adapter
Family
Wattage Supported System Models
PA-12* 65W

Inspiron 1420, 1501, 1520, 1521, 6000, 8600, 8600c, 300m, 500m, 510m, 600m, 630m, 6400, E1505, 640m, E1405, 700m, 710m, XPS M1210, XPS M1330, and XPS M140

Latitude 131L, D400, D410, D420, D430, D500, D505, D510, D520, D531, D600, D610, D620, D630,D631, X300, Vostro 1000, Vostro 1400 and Vostro 1500

These systems can also use the PA-10 90W AC adapter.

PA-10 90W

Inspiron 1150, 1720, 1721, 5100, 8200, 8500, 9200, 9300, 9400, and E1705

Latitude 100L, D800, D810, D820, and D830

Precision M20, M4300, M60, M65, M70 and Vostro 1700

PA-13 130W

Inspiron 5150, 5160, XPS Gen2, M170, M1710 and Precision M90

PA-15 150W

Inspiron XPS, Inspiron 9100, and XPS M2010

* Systems that are compatible with the 65W PA-12 AC adapter must use the PA-10 90W AC adapter when connected to a Dell D/Port or D/Dock docking solution.

Table 1: AC Adapter Compatibility


Check the AC adapter and system power port for damage.

The AC adapter (Figure 1) has several failure points, including the cable, insulation, and connector:


Figure 1: AC adapter and cables

Numbers reference image above:
Wall Cord
AC Adapter Brick
Cable
Connector tip
  • Check the power port on the back of the system for bent pins or cracks in the surrounding plastic.
  • Check the wall cord for fraying, and ensure it is firmly connected to the wall outlet and adapter brick.
  • Check along the length of the cable and make sure it is not split or fraying.
  • Check the end of the cable where it attaches to the AC adapter connector for damage.
  • Check the insulation near the AC adapter connector tip. Ensure that neither the insulation nor the connector tip is cracked or damaged.
  • Check the ID pin in the center of the connector tip to ensure it is not bent or missing (Figure 2).


Figure 2: Bent ID pin (left) and Missing ID Pin (right).


Connect the AC adapter to the system and turn on the computer.

If no damage has been found, connect the AC adapter to the system, turn on the computer and confirm the error message no longer occurs.

If the error message still occurs, or any parts are damaged, contact Dell support for further assistance or hardware replacement.


Pikavinkkisisältöä julkaisee itse Dellin teknisen tuen henkilökunta, joka ratkaisee ongelmia päivittäin. Nopean julkaisutahdin mahdollistamiseksi pikavinkit saattavat sisältää ainoastaan osittaisia ratkaisuja tai kiertoteitä, jotka ovat vielä kehitteillä tai joihin tarvitaan vielä lisäperusteita, jotta niitä voidaan pitää ongelman ratkaisuina. Siten Dell ei ole tarkistanut, arvioinut eikä hyväksynyt pikavinkkejä, joten niitä kannattaa käyttää varoen. Dell ei vastaa mistään menetyksistä, mukaan lukien asiakkaiden tietojen, voittojen tai tuottojen menetykset, jotka johtuvat pikavinkkien sisältämien ohjeiden noudattamisesta.

Artikkelin tunnus: SLN148385

Muokattu viimeksi: 20/06/2016 13:32


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