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016-338 Restart Printer Error on the LCD Panel [ Dell™ 3110cn, 3115cn Printer ]


  1. Cycle power on the Printer.
    1. Turn the printer off.
    2. Wait 10 seconds.
    3. Turn the printer on.
    4. Determine if the issue still occurs.

  2. Reset the NVRAM on the Printer.

    3115cn 3110cn
    1. When Ready to Print appears on the LCD, press the Down button until Setup appears, and then press the Select button or the Menu button.
      Setup displays.
    2. Press the Down button until Admin Menu is displayed, and then press the Select button.
    3. Press the Down button until Maintenance is displayed, and then press the Select button.
    4. Press the Down button until Initialize NVM is displayed, and then press the Select button.
    5. Press the Down button until User Section is selected, and then press the Select button.
    6. If Are you sure? message appears on the LCD, press the Select button to confirm.
    7. If the printer does not restart automatically, power off the printer and power back on.
    8. Repeat steps 1, 2, 3 and 4.
    9. Press the Down button until System Section is selected, and then press the Select button.
    10. Perform steps 6 and 7.
    1. Press the Menu button.
    2. Press the Down button until Admin Menu appears, and then press the Select (Select) button.
    3. Press the Down button until Maintenance appears, and then press the Select (Select) button.
    4. Press the Down button until Reset Default appears, and then press the Select (Select) button.
      Are you sure? appears.
    5. Press the Select (Select) button.
      Initializing and Restart Printer appears.
    6. Power off the printer and power back on.

  3. Reseat the Multi Protocol Card (MPC).
    1. Power off the printer.
    2. Disconnect the power cable from the back of the printer.
    3. Open the shield window on the back of the printer by loosening the screw. (Figure 2-a)
    4. Remove the USB cover from the printer by gently releasing its two hooks (Figure 2-b1 & b2)
    5. Remove the wireless LAN adapter from the multi protocol card. (Figure 2-c)
    6. Remove the two screws that fix the multi protocol card to the printer. (Figure 2-d)
    7. Remove the multi protocol card from the Electronic Sub-System (ESS) control board. (Figure 2-e)

      Figure 2: Reseat of MPC
    8. Reinsert the MPC.
    9. Tighten the two screws.
    10. Reattach the wireless LAN adapter.
    11. Reattach the USB cover.
    12. Close the shield window.
    13. Plug in the power cable.
    14. Power on the printer.

  4. If the same problem still persists, Contact Technical Support.
 


Artikkelin tunnus: SLN122492

Muokattu viimeksi: 04/29/2011 12:00 AM


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