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CMG Shield delayed activations display as Dell endpoints in the Server UI


This article will provide information when CMG Shield delayed activations display as Dell endpoints in the Server UI.


Affected Products:

Dell Data Protection | Encryption




When using delayed activations on a CMG Shield, the endpoint inventory upload and activation information will incorrectly identify the Shield as a Dell Data Protection Shield.

  • CMG Server v6.x endpoints will display as Dell licensed Shields.
  • CMG Server v7.x shield will fail to activate because there are no Dell licenses.

The error in the CMG Shield log will be:

  • Activation request failed [device server fault:0x3eb]: org.apache.xmlrpc.XmlRpcException: Failure during activation: No license found for ClientType=Windows EditionType=Dell ShieldMode=Enterprise

The client will activate but in the Shield logs or the server UI, the endpoint will display as a Dell Shield.

To work around this issue, upgrade to Shield for Windows v6.8.2.3922, v7.1.1.3943 or later which resolves the issue.


For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


ID de l'article : SLN298989

Date de la dernière modification : 09/22/2017 01:10 PM


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