This article provides information on DW5620 WWAN cards achieving limited connectivity on various Dell Laptops
Dell portable users with a DW5620 WWAN card in their laptop or portable system may experience a connectivity issue where the Connection Manager Utility reports that it is connected but the User is unable to reach the internet.
Open the Dell Mobile Broadband Utility (DMBU) (Figure 1)
Figure 1: Dell Mobile Broadband Utility
Select Device Properties on the utility menus then select Update Data Profile as shown above
After it completes the Activation window may open. If it does, select Continue then try connecting using the Connect button on the Dell Mobile Broadband Utility. The system should now be able to connect to the Internet again.
Article ID: SLN180886
Last Date Modified: 03/29/2017 06:43 AM