Knowledge Base

Printer Communication Failure on the Dell 5130cn Printer - KB Article - 365491




Parallel Cable Troubleshooting

  1. Verify that the problem is happening on the computer that is directly connected to the printer.

  2. Reseat both ends of the parallel cable to ensure that it is properly connected.

  3. Verify that the printer is connected directly to the computer, and remove any devices between the computer and the printer, such as switchboxes.

  4. Verify that the correct printer port is selected on the Ports tab in Printer Properties.

  5. Verify that the parallel cable is less than 10 ft (3 m) long, and is IEEE 1284 compliant.

  6. Try swapping with a known-good parallel cable. If a known-good cable works, replace the cable if it was purchased from Dell.

  7. Uninstall and reinstall the printer driver software.

  8. Ensure that the parallel port mode is set to ECP in System Setup (BIOS).

  9. Check the BIOS version of the computer, and update to the latest BIOS version.

  10. Attempt to print from DOS:
    1. Start the computer with a bootable DOS disk, such as a Dell Resource CD or DVD. The Windows command prompt will not work to perform this test.
    2. At the command prompt, type DIR > LPT1, and then press <Enter>.
    3. If the printer successfully prints, all hardware is functioning properly, and the operating system should be reinstalled.

  11. Try to swap with a known-good printer of the same model, if available.
    • A known-good printer does not work: The computer requires further troubleshooting for a parallel port problem.
    • A known-good printer works, or is not available: Replace the printer controller card.



USB Cable Troubleshooting

  1. Verify that the problem is happening on the computer that is directly connected to the printer.

  2. Reseat both ends of the USB cable to ensure that it is properly connected.

  3. Verify that the printer is connected directly to the computer. Remove any devices between the computer and the printer, such as USB hubs or switchboxes.

  4. Verify that the correct printer port is selected on the Ports tab in Printer Properties.

  5. Verify that a USB 2.0 cable is being used, and that it it less than 10 ft (3 m) long.

  6. Try connecting the printer to a different USB port on the computer. If a different USB port works, the printer is operating as designed, but the computer requires further troubleshooting for a USB port problem.

  7. Try swapping with a known-good USB cable. If a known-good cable works, replace the USB cable if it was purchased from Dell.

  8. Check in Device Manager under the Universal Serial Bus controllers section and verify that at least one entry for USB Root Hub is listed. If no USB Root Hubs are listed, reinstall the system chipset driver for the computer. If you are using a Dell laptop computer, you may also have to reinstall the Dell Notebook System Software.

  9. Uninstall and reinstall the printer driver software.

    • The printer driver installed successfully, but the printer still will not print: Try to swap with a known-good printer of the same model, if available.
      • A known-good printer does not work: The computer requires further troubleshooting for a USB port problem.
      • A known-good printer works, or is not available: Replace the printer controller card.

    • The printer driver will not install:
      1. Check for, and remove, any devices in Device Manager that are showing errors or conflicts, and then restart the computer.
      2. Test the computer with a known-good a known-good USB device (such as a mouse, keyboard, or mass storage device) and confirm that it is detected. If the known-good device is not detected, the computer requires further troubleshooting for a USB port problem. If the known-good device works, replace the printer.



Wired Network Troubleshooting

NOTE: For port locations, and instructions for printing reports and resetting the printer settings (reset NVRAM), refer to the User's Guide for your printer.

  1. Verify that the printer is selected as the default printer and is online in Printers and Faxes.

  2. Print a Printer Settings or Network Settings page to keep for reference of the printer's network settings.

  3. Download and install the latest firmware for your printer.

  4. Check the network card status lights on the back of the printer:

    • One solid light or no lights:
      1. Reseat the printer network cable.

      2. Test the printer's network cable by connecting an known-good computer to the network with it. If the computer can no longer access the network, purchase a replacement cable.

      3. If the computer can access the network with the printer's network cable, reconnect the printer and reset the printer to default settings (reset NVRAM).

      4. Print a Printer Settings or Network Settings page, and check if the printer has an IP address. If the printer does not have an IP address, replace the printer controller card.

    • One solid light and one blinking light:
      1. Print a Printer Settings or Network Settings page, and find the network settings for the printer.

      2. Attempt to ping the Gateway IP address and support.dell.com to test the Internet connection. If the ping requests time out, contact the network administrator to either correct the network problem or provide the proper network settings.

      3. If the ping succeeds, attempt to ping the printer's IP address. If the ping succeeds, verify that the IP address on the Ports tab in the printer driver properties matches the IP address from the printer test page.

      4. If pinging the printer fails, reset the printer to default settings (reset NVRAM).
      5. Print a Printer Settings or Network Settings page, and find the printer's IP address. Confirm that the IP address is valid for the network.

        • IP address is valid: Attempt to ping the printer again.
          • If the ping requests time out, contact the network administrator to either correct the network problem or provide the proper network settings.
          • If the ping succeeds, verify that the IP address on the Ports tab in the printer driver properties matches the IP address from the printer test page.

        • IP address is invalid: Manually assign an IP address to the printer and attempt to ping the printer again. If the ping still fails, replace the printer controller card.



Wireless Network Troubleshooting

For information on configuring the 5130cn printer to a wireless network, refer to Dell Knowledge Base Article: "How Do I Attach a Dell 3110cn, 3115cn, 5110cn or 5130cn Printer to a Wireless Network?" Article ID: 301793



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN60456

Last Date Modified: 10/31/2012 12:00 AM


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