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Why does my modem keep getting disconnected from DellNet by MSN while I am browsing? - Technical Tip - 165280




The auto-disconnect time for the modem is set too low. To change the auto-disconnect time, perform the following steps.

There are several things that can cause the modem to disconnect. The most likely is that the auto-disconnect time for the modem is set too low. To change the auto-disconnect time, perform the following steps:

  1. Double-click the DellNet by MSN icon.
  2. Click the Properties button.
  3. Click the Options tab.
  4. Change the Idle time before disconnecting to the desired setting.
  5. Click Ok.

Another possibility is that Call Waiting is enabled on your phone line. If you have this service, you can disable it temporarily for the length of your Internet connection by entering the prefix *70, (which is an asterisk, the number 70, and a comma) before any phone number you dial to connect to your Internet service provider (ISP).

For straight Windows Dial-Up Networking connections to your ISP, enter this prefix in the telephone number field. For other ISPs, contact them directly for instructions on disabling Call Waiting.

For additional information and support refer to http://support.dell.com/dellnet/ or call 1-877-DELLNET.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN67352

Última fecha de modificación: 07/30/2010 12:00 AM


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