The auto-disconnect time for the modem is set too low. To change the auto-disconnect time, perform the following steps. Another possibility is that Call Waiting is enabled on your phone line. If you have this service, you can disable it temporarily for the length of your Internet connection by entering the prefix *70, (which is an asterisk, the number 70, and a comma) before any phone number you dial to connect to your Internet service provider (ISP). For straight Windows Dial-Up Networking connections to your ISP, enter this prefix in the telephone number field. For other ISPs, contact them directly for instructions on disabling Call Waiting. For additional information and support refer to http://support.dell.com/dellnet/ or call 1-877-DELLNET.
There are several things that can cause the modem to disconnect. The most likely is that the auto-disconnect time for the modem is set too low. To change the auto-disconnect time, perform the following steps:
Article ID: SLN67352
Last Date Modified: 07/30/2010 12:00 AM