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Using Dell Backup and Recovery to Refresh Windows 8 on the Latitude 10


Article Summary:

This article provides information on "Using Dell Backup and Recovery to Refresh Windows 8 on the Latitude 10".



Table of Contents:

1) How do I refresh Windows 8 on the Latitude 10 using the Windows 8 Rescue Disk?

2) Open the Dell Backup and Recovery Application

3) Use the Dell Backup and Recovery Application to Refresh Windows 8 on the Latitude 10

4) Use a different process in case the system cannot properly boot to the operating system



Problem 1.

How do I refresh Windows 8 on the Latitude 10 using the Windows 8 Rescue Disk?


The process outlined in Solution 2 and Solution 3 can be used to refresh Windows 8 on the Latitude 10 (assuming the system can properly boot to the operating system). If for some reason you are not able to properly boot into the operating system, then use the information in Solution 4.

The process requires a dock or powered USB hub along with a USB keyboard and mouse. It also requires an active internet connection and an external USB hard drive. A USB key or flash drive will not function with the Dell Backup and Recovery Application. It is best to ensure your system has been connected to AC Power due to the time it may take for the Latitude 10 to be restored.

Note that you must have previously created a Windows 8 Rescue Disk using the Dell Backup and Recovery Application.



Solution 2.

Open the Dell Backup and Recovery Application

1. Ensure that the system is connected to the internet. The application will not open correctly without an active internet connection.

2. Ensure that the external USB hard drive (Rescue Disk) is connected to the dock or powered USB hub.

3. Navigate to the Windows 8 App platform (formerly known as Metro).

4. Use the hotkey combination of <Windows Key><Q> to bring up the Search menu.

5. Search for and open the “Dell Backup and Recovery”.

6. If necessary, wait for the Dell Backup and Recovery Application to be updated over the internet connection.

7. If necessary, click the “Start” button to allow the Dell Backup and Recovery Update to progress and then click the “OK” button for the message “Update Successful”.

8. If necessary, allow the system to restart.



Solution 3.

Use the Dell Backup and Recovery Application to Refresh Windows 8 on the Latitude 10

1. Click the icon for “Recovery”.

2. Click the “Yes, Continue” button.

3. Select the point in time you would like to recover (Factory Image option) and click the “Restart” button.

4. Verify the correct file has been selected and click the “Yes” button for the message “Do you want to continue?”.

5. Select the option for “Proceed to system recovery” and click the “Next” button.

6. Select the option for “Yes, backup my personal files” or “No, erase my personal files” depending on your personal needs and then click the “Next” button to continue. Be aware that if you select “No, erase my personal files”, they will be permanently deleted from the hard drive on the Latitude 10.

7. If you chose the option for “Yes, backup my personal files”, then use the next screen to ensure that all files have been properly selected and click the “Next” button to continue.

8. Wait while the process begins to refresh the system to the Factory Image backup. This can take some time depending on the file size.

9. The Dell Backup and Recovery Application will restore your computer and then reboot after clicking the “Restart” button. Be patient, because you may experience a black screen for some time.

10. You will be brought back to the Windows 8 Factory Image that was used to create the Rescue Disk.

11. You will need to set up the system again as per the out of box experience (i.e. connecting to the internet, making sure the operating system has been activated, running Windows updates, etc.).



Solution 4.

Use a different process in case the system cannot properly boot to the operating system

1. Solution 2 and Solution 3 will not work if for some reason you are not able to boot to Windows. The process below can be used as a substitute process for this situation and only requires access to the BIOS on the system (not the operating system). This alternate solution also requires a dock or powered USB hub along with a USB keyboard and mouse. It also requires an active internet connection and an external USB hard drive. A USB key or flash drive will not function with the Dell Backup and Recovery Application. It is best to ensure your system has been connected to AC Power due to the time it may take for the Latitude 10 to be restored. Note that you must have previously created a Windows 8 Rescue Disk using the Dell Backup and Recovery Application.

2. Make sure the system has been turned off.

3. Power on the system and tap on the F12 key on the keyboard to enter the BIOS (or alternatively, you can press the power button and hold the volume up button to enter the BIOS).

4. In the “UEFI OPTIONS:” section, choose to boot to the external USB hard drive (Rescue Disk).

5. It will automatically boot to the Dell Backup and Recovery screen. Click on the “Next” button.

6. Click on the “Next” button again to reinstall the operating system.

7. Select the point in time you would like to recover (Factory Image option) and click the “Next” button.

8. Choose between the “Factory Refresh” option and the “Factory Recovery” option, and then click the “Next” button to continue. For this example, we will select the “Factory Recovery” option. Note that this choice will permanently delete all data and reset all partitions.

9. Select the option for “Yes, backup my personal files” or “No, erase my personal files” depending on your personal needs and then click the “Next” button to continue. Be aware that if you select “No, erase my personal files”, they will be permanently deleted from the hard drive on the Latitude 10. For this example, we will select “No, erase my personal files”.

10. Wait while the process begins to refresh the system to the Factory Image backup. This can take some time depending on the file size.

11. The Dell Backup and Recovery Application will restore your computer and then reboot after clicking the “Restart” button. Be patient, because you may experience a black screen for some time.

12. You will be brought back to the Windows 8 Factory Image that was used to create the Rescue Disk.

13. You will need to set up the system again as per the out of box experience (i.e. connecting to the internet, making sure the operating system has been activated, running Windows updates, etc.).


 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN171700

Last Date Modified: 02/22/2013 12:00 AM


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