Knowledge Base

Article Summary:

This article provides information about an error that may appear during creation of a network adapter team in Broadcom Advanced Control Suite.

When attempting to create a network adapter team using the Broadcom Advanced Control Suite (BACS), you may receive the following error:

Please retry the operation or exit the Broadcom Control Suite and restart.

The team will not be created successfully when this error appears, and the error message itself provides no information about the problem or its cause. The only known fix for this error at this time is to remove BACS and all Broadcom network drivers from Windows and reinstall them. Follow the procedure in this article to do so.

Solution:

1. Launch the msconfig utility and disable all third-party services:

a. Hold down the Windows key and press R to open the Run dialog.
b. Type msconfig and press Enter.
c. Click the Services tab.
d. Click Hide all Microsoft services.
e. Click Disable all.
f. Click OK.
g. Click Exit without restart.




2. Open a command prompt and document all TCP/IP information, as it will need to be reconfigured after performing the steps in this article:

a. Open the Run dialog as detailed above, type cmd, and press Enter.
b. Type ipconfig /all and press Enter.
c. Reboot the server.


3. Open the Network Connections Control Panel tool to ensure all Broadcom network adapters are enabled:

a. Open the Run dialog, type ncpa.cpl, and press Enter.
b. Review the Broadcom adapters and ensure they are all enabled. Right-click on any disabled Broadcom adapter and click Enable.


4. Open the Programs and Features Control Panel tool and remove Broadcom Management and Applications:

a. Open the Run dialog, type appwiz.cpl, and press Enter.
b. Right-click Broadcom Drivers and Management Applications and select Uninstall.



c. Open Windows Explorer and navigate to C:\Program Files to ensure that the Broadcom folder has been removed. Delete the folder if it exists. A reboot may be required before deleting this folder.


5. Log into the server as a local or domain administrator and open an elevated command prompt. Configure Device Manager to show hidden devices.

a. Open the Run dialog, type runas /user:administrator@domain.local cmd where domain.local is the name of the Active Directory domain (or the local server name if the server is not a member of a domain). The same task can be accomplished by launching a command prompt with the Run as Administrator option.
b. Enter the Administrator account password when prompted.
c. Type set devmgr_show_nonpresent_devices=1 and press Enter.

6. Open Device Manager and remove hidden instances of the network adapters from the same command prompt.

a. Type start devmgmt.msc in the command prompt opened in step 5 above.
b. Click View and select Show Hidden Devices.
c. Expand the Network Adapters section on the left.
d. Remove all listed Broadcom network adapters by right-clicking the network adapter and clicking Uninstall.
e. Expand the Non-Plug and Play Drivers section on the left and remove all instances of BASFND.
f. Expand the System Devices section on the left and remove all instances of BASFND.
g. Remove all listed Broadcom network adapters by right-clicking the network adapter and clicking Uninstall.

7. Remove the Config key from the registry:

a. Open the Run dialog, type regedit, and press Enter.
b. Navigate to HKEY_LOCAL_MACHINE \SYSTEM\CurrentControlSet\Control\Network.
c. Right-click on the Config key and select Delete.
d. Click Yes at the Confirm Value Delete prompt.
e. Reboot the server.




8. Open msconfig and re-enable third-party services:

a. Open the Run dialog, type msconfig, and press Enter.
b. Click the Services tab.
c. Click Hide Microsoft services.
d. Click Enable all.
e. Click OK.
f. Click Restart.


9. After the server reboots, reinstall BACS and reboot the server once more.


10. Use the information documented in step 2 to configure the TCP/IP settings of the network adapters as they were before. You should now be able to create an adapter team in BACS without receiving an error.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.