Knowledge Base

Cannot Uninstall the Client/Security Agent for Dell

Table of Contents:

  1. Unable to Uninstall Client/Server Security Agent for Dell
  2. Edit the System Registry to Work Around the Password Prompt

Issue 1: Unable to Uninstall Client/Server Security Agent for Dell

If you purchased a Dell computer that came pre-installed with Client/Server Security Agent for Dell and then tried to uninstall the program, you were prompted for a password to continue but may not have placed a password on the software. Without the password it is impossible to run the uninstall program as it is.

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Issue 2: Edit the System Registry to Work Around the Password Prompt
  1. Click Start and type "Run" in the Search box. Click Run from the program list. In the run window, type "regedt32" to open the Registry Editor.

    Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" help topic in Regedit.exe or the "Restoring a Registry Key" help toipic in Regedt32.exe.

  2. Do one of the following:
    • For 32-bit OS: Go to the HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-CilliNTCorp\CurrentVersion\Misc registry hive.
    • For 64-bit OS: Go to the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc registry hive.

  3. Look for the registry DWORD "Allow Uninstall"
    • If this is present, edit the DWORD and change the value from "0" to "1".
    • If this is not present, create the string:
      1. Right-click Misc. folder and select New > DWORD value.
      2. Create the registry name "Allow Uninstall".
      3. Double-click the new entry and change the value from "0" to "1".

  4. Click OK. You should now be able to uninstall the program without getting any prompt for a password.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN266904

Last Date Modified: 10/21/2010 12:00 AM

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