Article Number: 000178408
Run a On-line Diagnostic First.
All Alienware laptops have a built-in self test for the display that will help you determine the cause of the problem. To run the test do the following:
The screen will come on and cycle through the colors Red, Green, Blue, White and Black
This will stay for a few seconds, pay attention to screen to check if the distortion is present during the test.
Connecting an external display will allow you to determine if the source of the distortion is the screen or some other component of the screen
If the distortion is also present on the external screen follow our article Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes) for further testing
Latest BIOS is available at our Drivers and Downloads Page
Click Here for help on how to update your BIOS.
You may visit NVIDIA or AMD for the latest driver for your system
Important: Please visit our Drivers and Downloads Page in case the above drivers do not work for you.
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18 Apr 2024
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