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Why Does My Dell A920 or 922 All-In-One Printer Jam When I Use Glossy or Thick Paper? - KB Article - 179944




The A920 or 922 All-In-One Printer Jams or Misfeeds When Using Specialty Paper

The A920 and 922 All-In-One printer jams or misfeeds when printing jobs with multiple pages on glossy photo paper or thick paper like cardstock.

Because all paper varies in physical characteristics, you can receive mixed results from different packages of paper even though the packages contain the same type of paper. If you encounter undesirable results, try the other side of the paper, a different type of paper, or another package of the same kind of paper. Most papers have a preferred print side indicated on the paper package. Load the paper so that the preferred print side faces you.

Do not use the following types of paper with the printer:

  • Erasable bond paper

  • Synthetic paper

  • Thermal paper

  • Multi-sheet forms and documents

  • Chemically treated paper (carbonless paper)



Dell Printer Additional Information

For additional assistance beyond what is provided in this article, you can E-mail or Chat with a Technical Support Representative at Dell support.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN107440

Last Date Modified: 07/31/2010 12:00 AM


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