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Dell XPS 18 May Not Power On Immediately Out of Box

This article explains why the Dell XPS 18 system may seem unable to power on when first taken out of the package.

Unable to power on when first taken out of the Box

It may appear that the Dell XPS 18 does not power on immediately when first taken out of the box.

The Dell XPS 18 system is shipped in a special mode to prevent accidental battery discharge caused by the power button contacting the packaging materials.

Connect the AC Adapter

This is not a failure of the hardware or software. For initial power-on, the AC adapter must be attached to the system. Once it has been powered on for the first time, the device will then allow booting with or without the AC adapter attached as long as there is sufficient battery charge.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN129583

Last Date Modified: 04/11/2017 07:21 AM

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