Knowledge Base

Dell XPS 18 Shows Wrong USB Port Information in My Dell System Info



Article Summary: This article addresses an issue with the My Dell application providing incorrect system information on the Dell XPS 18.


USB ports reported as USB 2.0

When running the My Dell application on the Dell XPS 18, users may notice that the system information reports the wrong USB port version.

The My Dell System Information reports the USB ports on the XPS 18 as 2.0 when they are actually USB 3.0.


Solution:

There is no problem with the hardware on the system. The error is with the reporting application only. The ports on the Dell XPS 18 are USB 3.0 and operate at full USB 3.0 throughput speed.

Updating to the latest version of SupportAssist (Formerly called My Dell) should resolve this issue.





Article ID: SLN161951

Last Date Modified: 09/18/2017 12:29 PM


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