Knowledge Base

010-351: IOT Fuser Life Over or 010-421 Replace Fuser Soon

Cause: The value of Fuser counter has reached or is approaching the replacement time.

Solution: Replace the Fuser with a new one.

NOTE: After replacing the fuser, the count must be reset on the printer. Follow these steps to do this.

1) Get into “Customer Mode” ("▲" key and"▼” while switching the machine on)

2) Press the "▼" key several times until "Parameter" is displayed. Press Select once

3) Press the "▼" key several times until "Life Fuser Sheet" is displayed. Press Select once

4) Press the "▼" key until "Initializing" is displayed. Press Select once

5) Press Select once, and Initializing the Life Counter of the Fuser is performed.

6) Machine should display “Initialized”.

7) Turn off the power to exit.

NOTE: This error code is not related to any hardware fault.