Below is the process for a Kernel Dump. If you can recreate the BSOD and generate a kernel dump our Windows Engineer can analyze it.
Dell Data Protection | Encryption
Configure for a kernel memory crash dump:
Please obtain a kernel memory dump for Windows Development to analyze--Unfortunately it is impossible to do a root-cause analysis with a Mini Dump. Our driver processes most writes to the HDD as part of encryption so we get pointed to frequently.
For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.
Article ID: SLN249393
Last Date Modified: 04/14/2017 07:59 AM