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How to Troubleshoot Unable to Scan Over the Network on the 2135cn / 1355cnw / 3115cn / 2355dn / 2145cn / 2155cdn / C3765dnf Dell Laser Printers


Table of Contents:

  1. Initial Setup
  2. Troubleshooting Errors

This article provides information on "How to Troubleshoot Unable to Scan Over the Network on the 2135cn / 1355cnw / 3115cn / 2355dn / 2145cn / 2155cdn / C3765dnf Dell Laser Printers"


1. Initial Setup

If network scanning has never been set up first configure a shared folder, select your operating system below:

After configuring the shared folder, configure the printer's address book, by selecting the appropriate guide for your printer:

More info can be found in the 2135cn User’s Guide, 1355cnw User's Guide , 3115cn User’s Guide, 2355dn User’s Guide, 2145cn User’s Guide, 2155cn User’s Guide, C3765dnf User’s Guide.

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2. Troubleshooting Errors

016-781 SMB/FTP Error:

  • The printer can't connect to the computer to transfer the scanned document.
  • Check the Computer IP address is correct in server properties.
  • Ensure the Firewall on the system is disabled.
  • Verify that the computer has an IP address on the same subnet as the printer.
  • Verify that the computer can print to ensure basic communication.
  • The computer must have NetBIOS Enabled (enable through network connections).
  • File Sharing must be enabled for this to work.

016-782 Login Error:

  • The printer can connect to the computer, but can't log in.
  • Check the Share name.
  • Check by going to the folder properties and verifying.
  • Delete and recreate share.
  • Verify the user name.
  • Verify the password.
  • Permissions – one of the primary reasons for this error is incorrect share permissions, or in the case of Domain setups and OS’s such as XP pro, incorrect folder level access on the directory. Make sure to verify the correct user permissions.
  • Check for firewall restrictions and router level firewalls. In most cases these will manifest themselves in the form of other errors, however they can show up as permissions issues.

016-783 SMB/FTP Error:

  • Error indicates the printer can't find the "server path".
  • For SMB: Server path (should be blank).
  • For SMB: Share name (should be share folder's name).
  • For SMB: Share and folder permissions.
  • For FTP: Verify that the /root/directory format is correct.

016-784 SMB/FTP Error:

  • The printer can't write the files to the computer.
  • Check permissions.
  • Check disk space.
  • If the folder is set to READ ONLY uncheck this flag and hit apply.

016-785 Server Full:

  • This indicates the disk is full.
  • Check disk space available.

016-786 Network Error:

  • This indicates a network problem.
  • Verify link lights on the printer and computer.
  • Check if the computer can print to the unit.
  • Try a different network cable.

016-787 SMB/FTP Error:

  • This indicates that the printer can't create a directory (note that when scanning an image the printer creates a new folder for each image that it creates based on the time and date of creation).
  • Permissions (specifically folder creation permissions).

016-788 SMB/FTP Error:

  • Files of the same name exist.
  • Try moving/deleting files from the shared folder.

016-789 SMB/FTP Error:

  • This indicates that the printer can't transfer the file.
  • Check permissions (rename/delete).
  • If running Windows Server 2003, make sure SP1 is installed.
  • If running Server 2003 make sure unsigned SMB Packets are allowed.
  • Check firewalls.

016-790 Network Not Ready Error:

  • The printer can't access the network.
  • Check network connection.
  • Check scan defaults - Wired/Wireless.

017-988 PC Scan Time Out Error:

  • This is a USB scanning error, not a network scan error. To fix this, use the "scan to network" option instead of "scan to application".

More info can be found in the 2135cn User’s Guide, 1355cnw User's Guide , 3115cn User’s Guide, 2355dn User’s Guide, 2145cn User’s Guide, 2155cn User’s Guide, C3765dnf User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article ID: SLN155292

Last Date Modified: 06/27/2016 03:26 AM


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