Knowledge Base

Shield For Windows Version 8.0 Displays The Error: "Invalid Value For 103"


This article provides information on the error message: "Invalid value for 103".


Affected Products:

Dell Data Protection | Enterprise Edition v7.x - 8.0
Dell Data Protection | Encryption v7.x and older


The Dell Data Protection | Enterprise Edition version 7.x - 8.0 and earlier policies are sent whenever a endpoint polls the server for a new policy. The value 103 is a server policy statement requesting the "Administrator Password" for the endpoint local console for version 7.x and earlier. The error message will appear because the Shield for Windows version 8.x and newer no longer require this policy element and does not have a reference for the policy value 103.

After the Shield for Windows version 7.x is upgraded to version 8.0, it will poll the EE server for its first policy. The "Invalid value for 103" message may display and the log entry below can be found in the wrapper log.

2013-07-10 14:40:09,683 ERROR ShieldAdapterService.GetSubjectEffectivePolicy [13] - ReferenceResult - Exception -- Invalid Value for 103

English Only Invalid Value for 103
English only: caption shows the error message as seen in the local console.

Note: The error "Invalid value for103" will not stop an endpoint with Dell Data Protection | Encryption installed from encrypting data or reduce its performance. It is a notification of a request for information from the Dell Data Protection | Enterprise Edition.


To resolve this issue, you can implement one of three scenario's:

  1. From the Dell Data Protection | Enterprise Edition, publish a policy to the specific machine.
  2. From the endpoint, have another user log on to the machine which will force the Dell Data Protection | Enterprise Edition to send a new policy.
  3. Upgrade to the latest version of shield

For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.


ID articolo: SLN288823

Data ultima modifica: 01/16/2017 07:34 AM


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