Knowledge Base

PLDS and TSST DVDRW Drives Not Found in Windows 7


Article Summary: This article discusses an issue with Windows 7 upgrades and a specific series of DVD-/+RW drives shipped in Dell laptop computers

Table of Contents:

  1. TSST or PLDS Optical Drive Not Seen in Windows 7
  2. Update the PLDS Optical Drive Firmware (Windows Storage Controller)
  3. Update the PLDS Optical Drive Firmware (Intel Storage Controller)
  4. Update the TSST Optical Drive Firmware (Windows Storage Controller)
  5. Update the TSST Optical Drive Firmware (Intel Storage Controller)

Before You Begin: Automatically Detect Your DVDRW Drive Type and Storage Controller to Determine Your Solution


Problem: TSST or PLDS Optical Drive Not Seen in Windows 7

PLDS DS-8A3S and DL-8ATS DVD-/+RW drives might not be seen in Windows 7 or the drive icon is not shown in "My Computer". Also, TSST TS-L633B DVD-/+RW drives with a firmware version prior to FW10 might not be seen or recognized in Windows 7 when a disc is inserted into to the drive.Back to Top


Solution 1: Update the PLDS Optical Drive Firmware (Windows Storage Controller)

Download the appropriate firmware for your DVDRW drive as listed in the automated tool above from the Dell Support Website:

Attempt to complete the instructions below as quickly as possible to avoid the optical drive disappearing again.

  1. Ensure the system is running on AC power.
  2. Extract the Windows flash utility to the Desktop.
  3. Insert a data disc into the drive, wait until the Auto Run windows pop up. You may need to re-insert the disc multiple times if the Auto Run window does not pop up.
  4. Execute the Windows flash utility as quick as possible after the "Auto Run" windows pop up.

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Solution 2: Update the PLDS Optical Drive Firmware (Intel Storage Controller)

Download the appropriate firmware for your DVDRW drive as listed in the automated tool above from the Dell Support Website:

  1. Ensure the system is running on AC power.
  2. Under the SATA Drives category of Dell Drivers and Downloads for your system, download the Intel - Driver (Matrix Storage Manager - Notebooks). Execute and install it accordingly. For information on downloading and installing drivers for your Dell computer, visit the link below:
  3. Shut down the system (do not reboot the system by selecting Restart). Boot the system up again.
  4. If the drive is still not detected, insert a data disc into the drive, click Start, in theSearch box type Device Manager. Find the DVD/CD-Rom drives category and right-click the drive. Click Scan for hardware changes, and the drive should be detected.
  5. Extract and execute the firmware flash utility.

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Solution 3: Update the TSST Optical Drive Firmware (Windows Storage Controller)

Download the appropriate firmware for your DVDRW drive as listed in the automated tool above from the Dell Support Website:
TSST TS-L633B firmware version DW10 - R235097.EXE

  1. Remove any media in the drive.
  2. Verify that the drive is detected after removing the disc. Click Start, clickComputer, and look for a DVD RW drive under Devices with Removable Storage.
  3. Follow the instructions provided to run the file above and update the firmware for the drive.

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Solution 4: Update the TSST Optical Drive Firmware (Intel Storage Controller)

Download the appropriate firmware for your DVDRW drive as listed in the automated tool above from the Dell Support Website:
TSST TS-L633B firmware version DW10 - R235097.EXE

  1. Remove any media in the drive.
  2. Under the SATA Drives category of Dell Drivers and Downloads for your system, download the Intel - Driver (Matrix Storage Manager - Notebooks). Execute and install it accordingly. For information on downloading and installing drivers for your Dell computer, visit the link below:
  3. Shut down the system (do not reboot the system by selecting Restart). Boot the system up again.
  4. The drive will be detected once the storage driver is upgraded.
  5. Follow the instructions provided to run the file above and update the firmware for the drive.

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ID articolo: SLN149366

Data ultima modifica: 05/05/2015 02:50 PM


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