Knowledge Base

How to reset your PC Using the Dell Recovery Partition


How to reset your PC Using the Dell Recovery Partition
Dell Backup and Recovery can recover the Operating system or backup from the recovery partition as well.

To recover the OS from the recovery partition, follow these steps:
  1. Plug in the AC adapter.
  2. At the Windows 8 login Screen Click the shutdown button, hold down the Shift Key and click Restart (this step works even if the system is password protected)
  3. The system restarts, click Troubleshoot.
  4. Click the Dell Backup and Recovery icon.
  5. The system restarts and comes back up, click Next on the Dell Backup and Recovery Screen.
  6. The system would be checked to see if the smart repair option can fix the issue, click Next once this is done.
  7. You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next.
  8. You will be prompted to backup your files, if needed do so by selecting the option Yes, backup my personal files (Make sure to have an external backup hard drive handy.) or select No, Erase my files.
  9. The system goes ahead and completes the restore of the operating system.
  10. Click Restart when prompted.
  11. Follow the on-screen instructions to setup the system with windows.


Note: If Dell Backup and Recovery Option Does not work you can use the Windows 8 Reset option on step 4 troubleshoot picture attached.
You can follow the Reset option Screens Below.

To reset your PC Using the Windows Recovery Feature (Within windows)
  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
  2. Under PC settings, tap or click General.
  3. Under Remove everything and reinstall Windows, tap or click Get started.
  4. Follow the instructions on the screen.


  5. Choose Fully Clean your Drive


Note:
  • You'll be prompted to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data far less likely.
  • The second option, “Fully clean the drive,” is there for when you are giving or selling the PC to someone else and you want to ensure that they can’t use a PC forensics utility to mine data off the supposedly erased hard drive. It’s much more time consuming than the first option, but also makes your PC safe for transfer to a new owner.

If the above steps fail and we are not able to restore.
Please request for dispatch for Direct USB Key to perform a complete OSRI – this would contain a generic image with Chipset Drivers, Lan and WLAN drivers for Intel based cards Pre Installed. Rest of the drivers can be installed from support.dell and Windows Updates will need to be downloaded again. Also make sure Windows QFE is applied - MS KB QFE 2756872

Please ensure Bios is updated with the latest version available form support.dell.com along with any updated drivers.
This can be used if the system is setup with or without a password
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1. Dell Confidential Information. This information is provided pursuant to the terms of your Dell Non-Disclosure Agreement. Do not share confidential information with third parties or customers. 2. No personally-identifying information can be exchanged via this forum. Information or content including but not limited to images and documentation submitted to Dell or exchanged via this forum may not contain any Personally Identifiable Information. Unless applicable local law provides otherwise, Personally Identifiable Information - or PII means data or information that alone or together with any other information identifies a natural person or data considered to be personal data or any other type or personal data that may be subject to privacy laws or regulations. Do not submit or publish anything that contains Personally Identifiable Information. 3. Content authored by you will be shared. The intent of this forum is for public audiences. Everything written in this forum is intended for possible public consumption and is also an open-exchange among Dell and its support partner community for the benefit of Dell customers. Accordingly, do not publish anything which you dont wish to be shared with the external community. Your content can and will be shared and share accordingly for an external audience. The content that is written in this forum is Dell IP. 4. You grant Dell free, unlimited license to use any content authored by you in this forum. Please note that by publishing content on this website, to the extent that Dell is not already due to applicable local law the rightful owner of any intellectual property right related to such articles, you grant to Dell the unconditional and perpetual right, license and consent to reproduce, store, copy, transmit, publish, post, broadcast, display, and exhibit your article or content in any media throughout the world in relation with providing support to Dell customers, without limitation, and without additional review, compensation, or approval from you or any other party. Dell is authorized to use your name in connection with your participation. By submitting an article or document, you further agree not to instigate, support, maintain, or authorize any action, claim, or lawsuit against Dell on the grounds that Dells use of your article set forth in these terms and conditions infringes any of your rights, including, without limitation, copyrights, patent rights, trademark rights, or moral rights - droit moral. 


ID articolo: SLN265842

Data ultima modifica: 10/28/2013 12:00 AM


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