Unsupported print media may cause print quality issues. Please check your print media is supported by the printer. Please note that paper heavier than 120gsm and specialised media, such as envelopes, labels and transparencies, should not be printed from the standard tray. These media types are only supported from the Multi Purpose Feeder (MPF).
Unfused toner is often caused by using thicker media than the printer is set for. For troubleshooting set the printer to its heaviest paper type
Press the Down Arrow until "Paper Setup" is highlighted. Press Tick/Select to select
Select "Paper Size/Type"
Select the tray being used, for example "MPF" or "Tray 1"
Select the heaviest option for the selected tray. For the MPF select "Cardstock", for Tray 1 select "Thick"
Increasing the paper weight setting will decrease printing speed. Set the paper type to the lightest setting that allows the toner to fuse fully to the page.
If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
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