Knowledge Base

Scanning Problem - Faint or Blank [ Dell™ 2135cn Printer ]


  1. Verify that the scanned page is face down on the scanner bed.

  2. Verify the scan contrast settings.
    1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Up or Down arrow button to scroll to Copy, then press the Select button.
    2. Press the Down arrow button to scroll to Lighter/Darker.
    3. Press the Right or Left arrow button to change the setting to Normal, then press the Select button. (Normal will then have an asterisks * next to it.)
    4. Press the Back button to exit.

  3. Verify the scan resolution settings.
    1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Down arrow button to scroll to Scan, then press the Select button.
    2. Press the Down arrow button to scroll to Resolution.
    3. Press the Right or Left arrow button to change the setting to 200, then press the Select button. (200 will then have an asterisks * next to it.)
    4. Press the Back button to exit.

  4. Clean the Scanner Bed and the Automatic Document Feeder (ADF)
    1. Open the scanner cover.
    2. Remove any papers or other items from the bed.
    3. Using a lint-free cloth and a glass cleaner, clean the scanner bed, as well as the ADF platen glass.
      For specific information about how to clean the ADF, please refer to your Online User's Guide.

  5. Print a color test page.
    1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Up or Down arrow button to scroll to SETUP, then press the Select button.
    2. Press the Down arrow button to scroll to Reports, then press the Select button.
    3. Press the Right or Left arrow button until Color Test Page is indicated, then press the Select button to print the page.

  6. Determine if the test page printed fine.

    • The test page is blank or faint: Refer to "Consistently Faint Image - Print Quality Problem [ Dell™ 2135cn Printer ]" Solution ID: 266411.

    • The test page printed fine: Make a copy of the color test page.
      1. Insert the Color Test Page face down on the scanner bed.
      2. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Up or Down arrow button to scroll to Copy, then press the Select button.
      3. Press the Start button to copy the page.
      4. Inspect the paper after the copy is complete. The paper should still be blank.

        • There is a defect on the copy: Contact Technical Support.

        • There is no defect on the copy: Preview a scan using Dell ScanCenter.
          1. Place the self-test page face down on the scanner bed.
          2. Click the Start button, point to Programs, point to Dell, point to Dell Printers, point to your printer, and then click Dell ScanCenter.
          3. Click the Microsoft Paint button.
          4. Click the Scan button.
          5. Inspect the preview.

            • The scan preview looks normal: Contact the third-party software manufacturer for further support.

            • The scan preview is blank or abnormal:
              1. Uninstall and Reinstall PaperPort 11.
                • If you already have a PaperPort installed, uninstall the older version, disable any antivirus software and reboot.
                • Insert the Drivers and Utilities CD (the CD that came with the printer) and install PaperPort 11.
                  NOTE: For additional information, go to the Nuance support website and search the Nuance Knowledge Base.

              2. Print a color test page.
                1. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Up or Down arrow button to scroll to SETUP, then press the Select button.
                2. Press the Down arrow button to scroll to Reports, then press the Select button.
                3. Press the Right or Left arrow button until Color Test Page is indicated, then press the Select button to print the page.

              3. Determine if the test page printed fine.

                • The test page is blank or faint: Research for Refer to "Consistently Faint Image - Print Quality Problem [ Dell™ 2135cn Printer ]" Solution ID: 266411.

                • The test page printed fine:
                  Make a copy of the color test page.
                  1. Insert the Color Test Page face down on the scanner bed.
                  2. When the printer is Ready (Copy, Scan, Fax appears in the LCD), press the Up or Down arrow button to scroll to Copy, then press the Select button.
                  3. Press the Start button to copy the page.
                  4. Inspect the paper after the copy is complete. The paper should still be blank.

                    • There is a defect on the copy: Contact Technical Support.
                    • There is no defect on the copy:
                      Preview a scan using Dell ScanCenter.
                      1. Place the self-test page face down on the scanner bed.
                      2. Click the Start button, point to Programs, point to Dell, point to Dell Printers, point to your printer, and then click Dell ScanCenter.
                      3. Click the Microsoft Paint button.
                      4. Click the Scan button.
                      5. Inspect the preview.

                        • The scan preview looks normal: Contact the third-party software manufacturer for further support.
                        • The scan preview is blank or abnormal: Contact Technical Support.
 


Article ID: SLN101608

Last Date Modified: 11/11/2010 12:00 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.