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5.1 Speakers Do Not Mute When Microphone is Connected to Back Connector on Dell™ XPS™ and Dimension™ Systems - Product Support Quick Note (PSQN) - 292418

Speakers Are Not Muting When Headphones Are Connected

When headphones are connected in the front panel of Dimension E510, 5150, 5150C, 9150 or XPS 200 and 400 systems, all with onboard sound, the 5.1 speakers might not mute. Also with these systems, the microphone is connected to the back connector of the system.

Switch the microphone connection to the front of the computer.

Switch the microphone connection from the back of the computer to the microphone connector on the front of the computer . The speakers will mute properly when the microphone is connected to the front jack. (Figure 1)

Figure 1 - Microphone Connector on the Front of the XPS 200 System

NOTE: This problem is not observed when using 2.1 speakers.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN130889

Last Date Modified: 06/17/2009 12:00 AM

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