기술 문서

How to resolve No Sound on an XPS 13 9343 with Windows 10 installed



This article provides information about a problem with No Sound using the Windows 10 operating system on the XPS 13 9343 system.


Table of Contents:

  1. Problem
  2. Solution

1. Problem

Customers have reported No Sound heard on their XPS 13 9343 systems using the Windows 10 Operating System. There is no Audio device seen in Device Manager and reinstalling the Audio driver does not resolve the problem.

Please use the guide below to resolve this problem :


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2. Solution

This problem can be resolved by a BIOS settings change. Please follow the instructions below to resolve this problem :

  1. Start your PC and rapidly tap at the <F2> key at the Dell Splash Screen.

  2. The system should boot into your BIOS setup screens at this point.

BIOS Screen 1

  1. Go down and select POST Behaviour from the menu on the left hand side of the screen.

  2. Open POST Behaviour and select Fastboot from the sub menu that appears.

BIOS Screen 2

  1. On the right hand side of the page make sure you select Thorough. DO NOT select either Minimal or Auto.

BIOS Screen 3

  1. click on Apply and then Exit.

  2. Your system will boot back into Windows 10 and your sound should be working normally.

  3. If this doesn't resolve your sound issue, then please contact your local technical support. I've linked to the most recent contact information on the button below. If your No Sound issue doesn't match the problem as described above, please search again in the eSupport site using different search terms to find another guide.

If you require further assistance, please contact Technical Support

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문서 ID: SLN299234

최종 수정일: 08/17/2017 04:04 AM


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