Knowledge Base

This article provides information on the error message: "Invalid value for 103".

Affected Products:

Dell Data Protection | Enterprise Edition v7.x - 8.0
Dell Data Protection | Encryption v7.x and older

The Dell Data Protection | Enterprise Edition version 7.x - 8.0 and earlier policies are sent whenever a endpoint polls the server for a new policy. The value 103 is a server policy statement requesting the "Administrator Password" for the endpoint local console for version 7.x and earlier. The error message will appear because the Shield for Windows version 8.x and newer no longer require this policy element and does not have a reference for the policy value 103.

After the Shield for Windows version 7.x is upgraded to version 8.0, it will poll the Dell Data Protection | Enterprise Edition server for its first policy. The "Invalid value for 103" message may display and the log entry below can be found in the wrapper log.

2013-07-10 14:40:09,683 ERROR ShieldAdapterService.GetSubjectEffectivePolicy [13] - ReferenceResult - Exception -- Invalid Value for 103

English only: caption shows the error message as seen in the local console.

To resolve this issue, you can implement one of three scenario's:

1. From the Dell Data Protection | Enterprise Edition, publish a policy to the specific machine.
2. From the endpoint, have another user log on to the machine which will force the Dell Data Protection | Enterprise Edition to send a new policy.
3. Upgrade to the latest version of shield

For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.