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Dark horizontal lines or banding on a Dell 2150cn/cdn Laser Printer


Article Summary: This article provides Information on Dark horizontal lines or banding on a Dell 2150cn/cdn Laser Printer


Table of Contents:
  1. Identifying and Defining Print Quality Issues on Dell Laser Printers
  2. Dark horizontal lines or banding Diagnostics



1.

Identifying and Defining Print Quality Issues on Dell Laser Printers


Before diagnosing any Print Quality Issue, please refer to this article:

Identifying and Defining Print Quality Issues on Dell Laser Printers


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2.

Dark horizontal lines or banding Diagnostics





In order to diagnose this Issue, please follow the steps below:
  1. Turn off the Printer and Boot into Customer Mode to print a series of 20% Colour Test Prints, to identify whether issue is present on all colours or just one


  2. NOTE: The 20% Tests will print out an individual sheet of each colour at 20% saturation allowing us to determine if that colour is outputting correctly.

  3. Using the 20% tests, determine if the PQI is displayed on one page or all pages

  4. If the PQI is displayed on only one colour:


    • Determine whether a Dell Branded Toner is in use


    • Note: It is recommended that only Dell Branded Toners are used in Dell Laser Printers as Dell cannot guarantee compatibility or the print quality of any 3rd party toners

    • Try a working Dell Branded Toner from a working Dell 2150cn/cdn Laser Printer (if available)


    • If the issue is resolved with a working Toner, please advise Dell Technical Support that you require a new Toner, via the Twitter Contact option below


    • If you were not using a Dell Branded Toner and would like to purchase one, please go to Dell.com and select the Toner you require for the Printer


  5. If the PQI is present on all test pages, continue below:


    • Try another PHD Unit from a working Dell 2150cn/cdn Laser Printer (if available) and Print another series of 20% Test Prints


    • Try another Fuser Unit from a working Dell 2150cn/cdn Laser Printer (if available) and Print another series of 20% Test Prints


    • If you do not have any replacement components to test with, please try a Stop Test on the Fuser Unit.


    • If the PQI is seen only after passing through the Fuser Unit, please contact Dell, via the Twitter Button, to advise of a fault with the Fuser Unit


    • If the PQI is displayed before passing through the Fuser Unit, please contact Dell, via the Twitter Button, to raise a Technical Support Ticket

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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.

 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN285036

Last Date Modified: 11/25/2013 12:00 AM


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