Base de connaissances

ERROR: 009-360 / 009-361 / 009-362 / 009-363 [Dell color laser printer 1355cn 2150cn 2155cn]



IOT Toner (YMCK) CRUM Comm Error Ginger Oregano Rosemary

093-960 / 093-961 / 093-962 / 093-963: YMCK CRUM ID Error

Cause: 009-360: The Yellow Toner Cartridge CRUM communication failure is detected.

009-361: The Magenta Toner Cartridge CRUM communication failure is detected.

009-362: The Cyan Toner Cartridge CRUM communication failure is detected.

009-363: The Black Toner Cartridge CRUM communication failure is detected.

Solution: Turn the power off and on to check that the error recurs. Then, proceed to the troubleshooting following the flowchart given below.

Step

Check

Remedy

Yes

No

1

Check the TONER CARTRIDGE.

Are the toner cartridges installed in the printer DELL toner cartridges?

Go to step 2.

Set the Non-DELL Toner mode through the Dell Printer Tool Box. Refer to [Non-Dell Toner] in "18 Understanding the Tool Box Menus" in the User Guide.

2

Check the TONER CARTRIDGE (Y, M, C or

K) for installation.

Reseat the TONER CARTRIDGE (Y, M, C or K).

Does the error still occur when the power is turned off and on?

Replace the TONER CARTRIDGE(Y, M, C or K).

Go to step 3.

Issue is now solved.

3

Check after the replacement of the TONER CARTRIDGE (Y, M, C or K).

Does the error still occur when the power is turned off and on?

Contact Dell Technical Support.

Issue is now solved.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID de l'article : SLN234636

Date de la dernière modification : 02/12/2016 09:06 AM


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