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How to Troubleshoot 006-370 ROS Failure Errors on Dell Laser Printers


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  1. How to Troubleshoot 006-370 ROS Failure Errors on Dell Laser Printers

This article provides information on "How to Troubleshoot 006-370 ROS Failure Errors on Dell Laser Printers"


1. How to Troubleshoot 006-370 ROS Failure Errors on Dell Laser Printers

This error is relevant to the following Dell Laser Printer Models: 1250, 1320, 1350, 1355, 2130, 2135, 2150, 2155, 3000, 3010, 3100, 3110, 3115, 3130, 5100, 5110, 5130, C3760, C3765, C1660, C1760, C1765.

If you receive a 006-370 error on the printer LCD Panel, please try the following steps to resolve:

  1. Cancel all jobs in the print queue.
  2. Turn the power off on the printer.
  3. Remove the communication cable linking the Printer to the PC (USB or Network/Ethernet depending on your set-up).
  4. Power the printer back on and print a settings page:

To print a settings page:

  • Press the Menu button.
  • Select Reports/List.
  • Select System Settings.
  • The Settings page should now print.
  1. If the Settings page prints re-connect the communication cable and try to print a Windows Test Page.
  2. If the Test Page Prints then the hardware is working correctly. Please try printing other documents.
  3. If the test page does not print or the 006-370 error returns, please contact Dell Technical Support.

More info can be found in the C3760n User's Guide , C3760dn User’s Guide or the C3765dnf User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article ID: SLN133375

Last Date Modified: 08/11/2015 10:23 AM


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