Knowledge Base

How to troubleshoot Dell Data Protection Cloud Edition when internal users are activating as external users


If an internal user is configured incorrectly in Active Directory (AD), DDP | Cloud Edition will activate the user as an External user. This is because the Dell Data Protection | Encryption Security Server will try to resolve the login to an AD account. If it fails to find the user in AD, the server will assume the account is needed by an external user.


Affected Products:

Dell Data Protection | Cloud Edition




Check the following settings in your network environment:

  • Ensure that the user entered their Domain email address (For Internal User Account) when they activated.
  • Check to verify that the user is set up correctly in Active Directory (AD)
  • Uninstall DDP|CE and then reinstall.
  • Activate the user.

For any questions/concerns, please call Dell Data Protection ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.


Article ID: SLN301002

Last Date Modified: 02/28/2017 01:06 PM


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