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Unfused toner on a Dell c3760dn, c3765dnf Laser Printer


Article Summary: This article provides information on Unfused toner on a Dell c3760dn, c3765dnf Laser Printer.


Table of Contents:
  1. Identifying and Defining Print Quality Issues on Dell Laser Printers
  2. Unfused toner Diagnostics




1.


Identifying and Defining Print Quality Issues on Dell Laser Printers


Before diagnosing any Print Quality Issue, please refer to this article:

Identifying and Defining Print Quality Issues on Dell Laser Printers

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2.


Unfused toner Diagnostics




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Unfused Toner is a Print Quality Issue (PQI) where the toner on a printed document is loose and can either be rubbed of the page or is not attached at all. This can be seen in several sections of the page or in one place.

Unfused Toner can occur when the Fuser Unit has damaged sections on the hot roller or if the Unit itself is not reaching the desired temperature. It can also be caused if the wrong paper is being used or if the Fuser has not been set correctly.

In order to diagnose an Unfused Toner PQI, please follow the steps below:

1. Verify that the Paper Used is within Specification

See Article: Print Media and Specifications for the Dell c3760dn, c3765dnf Laser Printer

2. Ensure that the Paper Size and Paper Type has been set correctly for the paper you are using.

NOTE: If you are using thicker cardstock or laminates it is recommended that the MPF is used for Printing

Setting Paper size and Types:

c3760:

-> Press Menu Button

-> Use the Down Arrow to scroll down until Tray Settings is highlighted and press the Tick Button

-> Select the Tray you wish to set (Tray 1 or MPF)

-> Use the Down Arrow to scroll down until the correct Paper Size and Type is highlighted and press the Tick Button to set

c3765:

-> Press the Info Button

-> Press the Tools tab on the Touch-screen

-> Press the Tray Management Button on the Touch-screen

-> Press the Tray Settings Button on the Touch-screen

-> Select the Tray you wish to change the setting of (Tray 1 or MPF)

-> Select the Paper Size and Type you require for the paper used

-> Press the OK Button on the Touch-screen

3. Print a System Settings Report and check if the Print still rubs off the page

4. If the PQI still occurs, please adjust the Fuser

To Adjust the Fuser:

c3760:


-> Press Menu Button

-> Use the Down Arrow to scroll down until Admin Settings is highlighted and press the Tick Button

-> Use the Down Arrow to scroll down until Maintenance is highlighted and press the Tick Button

-> Use the Down Arrow to scroll down until Adjust Fuser is highlighted and press the Tick Button

-> Select the correct size setting for the paper you are using

c3765:

-> Press the Info Button

-> Press the Tools Tab on the Touch-screen

-> Press Admin Settings on the Touch-screen

-> Press Maintenance on the Touch-screen

-> Press Adjust Fusing Unit on the Touch-screen

-> Use the Down Arrow on the Touch-screen to Select the correct size setting for the paper you are uusing

5. Try another system Settings Report to check if the PQI has recurred

6. Please ensure that the Toner you are using is Dell Branded

Note: It is recommended that only Dell Branded Toners are used in Dell Laser Printers as Dell cannot guarantee compatibility or the print quality of any 3rd party toners.

7. If the PQI has recurred try another Fuser Unit from a working Dell c3760, c3765 Laser Printer (if available) and Print another System Settings report

8. If the PQI has recurred with a working Fuser Unit, or none is available, please use the Twitter Contact Button below to notify Dell of the Issue.

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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.



 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID de l'article : SLN287109

Date de la dernière modification : 07/28/2015 10:13 AM


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