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How to Troubleshoot Regi Jam (Exit Sensor On JAM) on a S2810dn Dell Laser Printer



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  1. Troubleshoot Regi Jam (Exit Sensor On JAM)

This article provides information on "How to Troubleshoot Regi Jam (Exit Sensor On JAM) on a S2810dn Dell Laser Printer"


1. Troubleshoot Regi Jam (Exit Sensor On JAM)

Step Action Yes No
1 Ensure that the drum cartridge is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the drum cartridge. See "Replacing the Drum Cartridge."
Does this solve your problem?
The task is complete. Go to action 3.
3 Ensure that the fusing unit is set properly.
Does this solve your problem?
The task is complete. Go to action 4.
4 Replace the fusing unit, the transfer unit, and the retard roller.
  1. Replace the fusing unit, the transfer unit, and the retard roller.
    See "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
  2. After you replace the fusing unit, Launch the Tool Box.
  3. Click Chart Print on the Diagnosis tab.
  4. Click Pitch Configuration Chart.
    The Pitch Configuration Chart is printed.
The task is complete. Please contact Dell Technical Support.

More info can be found in the S2810dn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article ID: SLN298568

Last Date Modified: 08/03/2017 10:38 AM


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