Knowledge Base

How to Clear Paper Jams on the E514dw / E515dw / E515dn Dell Multifunction Printers



Table of Contents:

  1. Clear the Paper Jam
  2. Paper is Jammed in the Paper Tray
  3. Paper is Jammed in the Output Paper Tray
  4. Paper is Jammed at the Back of the Machine
  5. Paper is Jammed inside the Machine
  6. Paper is Jammed in the 2-sided Tray

This article provides information on "How to Clear Paper Jams on the E514dw / E515dw / E515dn Dell Multifunction Printers"


1. Clear the Paper Jam

Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

  • Paper is Jammed in the Paper Tray.
  • Paper is Jammed in the Output Paper Tray.
  • Paper is Jammed at the Back of the Machine.
  • Paper is Jammed inside the Machine.
  • Paper is Jammed in the 2-sided Tray.

More info can be found in the E514dw User’s Guide E515dw User's Guide E515dn User’s Guide.

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2. Paper is Jammed in the Paper Tray

If the machine's control panel or the Status Monitor (for Macintosh only) displays there is a jam in the paper tray, do the following steps.

  1. Pull the paper tray completely out of the machine.

  2. Slowly pull out the jammed paper.


    Pulling the jammed paper downward using both hands allows you to remove the paper more easily.
  3. Fan the stack of paper to prevent further jams, and slide the paper guides to fit the paper size.

  4. Make sure the paper is below the "MAX" mark.

  5. Put the paper tray firmly back in the machine.

More info can be found in the E514dw User’s Guide E515dw User's Guide E515dn User’s Guide.

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3. Paper is Jammed in the Output Paper Tray

When the paper is jammed in the output paper tray, do the following:

  1. Use both hands to open the scanner.

  2. Remove the paper.

  3. Push the scanner down with both hands to close it.

More info can be found in the E514dw User’s Guide E515dw User's Guide E515dn User’s Guide.

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4. Paper is Jammed at the Back of the Machine

If the machine's control panel or the Status Monitor (for Macintosh only) indicates that there is a jam in the back (Rear) of the machine, complete the following:

  1. Leave the machine turned on for 10 minutes. This allows the internal fan to cool the extremely hot parts inside the machine.
  2. Open the back cover.

  3. Pull the black tabs at the left and right sides toward you to release the fusing unit cover.

    WARNING: HOT SURFACE
    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.



  4. Use both hands to gently pull the jammed paper out of the fusing unit.

  5. Close the fusing unit cover. Make sure the black tabs at the left and right sides lock into place.

  6. Close the back cover until it locks in the closed position.

More info can be found in the E514dw User’s Guide E515dw User's Guide E515dn User’s Guide.

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5. Paper is Jammed inside the Machine

If the machine's control panel or the Status Monitor (for Macintosh only) indicates that there is a jam inside the machine, do the following:

Caution: Do not attempt to remove a paper jammed deeply inside the product, particularly a paper wrapped around a heat roller. Otherwise, it may cause injuries or burns, and even worse, may generate smoke if you keep operating the product with a paper jammed. Switch off the product promptly and contact your local Dell representative for more information.

  1. Leave the machine turned on for 10 minutes. This allows the internal fan to cool the extremely hot parts inside the machine.
  2. Open the front cover.

  3. Remove the toner cartridge and drum unit assembly.

    WARNING: HOT SURFACE
    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.



  4. Pull out the jammed paper slowly.

  5. Install the toner cartridge and drum unit assembly into the machine.

  6. Close the front cover.

More info can be found in the E514dw User’s Guide E515dw User's Guide E515dn User’s Guide.

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6. Paper is Jammed in the 2-sided Tray

If the machine's control panel or the Status Monitor (for Macintosh only) indicates that there is a jam in the 2-sided paper tray, do the following:

  1. Leave the machine turned on for 10 minutes. This allows the internal fan to cool the extremely hot parts inside the machine.
  2. Pull the paper tray completely out of the machine.

  3. At the back of the machine, pull the 2‑sided tray completely out of the machine.

  4. Pull the jammed paper out of the machine or out of the 2‑sided tray.

  5. Remove paper that may have jammed under the machine due to static electricity.

  6. If paper is not caught inside the 2-sided tray, open the back cover.

    WARNING: HOT SURFACE
    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.



  7. Use both hands to gently pull the jammed paper out of the back of the machine.

  8. Close the back cover until it locks in the closed position.
  9. Put the 2-sided tray firmly back in the rear of the machine.
  10. Put the paper tray firmly back in the front of the machine.

More info can be found in the E514dw User’s Guide E515dw User's Guide E515dn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article ID: SLN297438

Last Date Modified: 11/15/2016 03:42 PM


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