Knowledge Base

Realtek RTS5170 SD card reader lost function after playing music stored in SD card

Systems with the Realtek RTS5170 SD card reader may have a loss of function after playing mustic files from an SD card after 1-2 mins. Playing video or attempting to read/write files will not lead to SD card reader issue.

This is due to compatibility issue between the Card Reader driver V10.0.1025.31214 and Microsoft QFE KB3156421. To resolve this issue please update card reader driver from the Drivers and Downloads site to V10.0.10586.31225 or later.

Impacted systems are listed below.

Inspiron Notebooks
Inspiron 3162
Inspiron 3168
Inspiron 3x51
Inspiron 3x52
Inspiron 3555
Inspiron 3x58
Inspiron 3x59
Inspiron 5x52
Inspiron 5x57
Inspiron 5x59

Vostro Notebooks
Vostro 3x59

Inspiron AIO 3052/3452
Inspiron 3655/3656/3252
Inspiron 3650/3250
Vostro 365x
Vostro 3250/3252
Vostro 3052
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN302768

Last Date Modified: 12/13/2016 05:50 AM

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