Knowledge Base

Cannot Access Advanced Options Menu in Windows 7


Article Summary: This article troubleshoots computers that successfully complete POST, but are not able to get to the Advanced Options Menu by tapping the <F8> key after the Dell logo screen disappears.

Table of Contents:

  1. Unplug All External Devices
  2. Boot to the Hard Drive Using the One-Time Boot Menu
  3. Run the Extended Dell Diagnostics
  4. Refer to No POST Troubleshooting
  5. Restore the Operating System to Factory Settings


Step 1: Unplug All External Devices

A piece of hardware may be interfering with the normal boot process of Windows. Try unplugging all devices from your computer, including:
  • Printers
  • Scanners
  • Media Card Readers
  • Small Media cradles (iPod, PDA, MP3 player, etc.)
  • Digital Cameras and Video Recorders
  • USB storage devices
  • CDs or DVDs from all optical drives

The only devices you should leave attached to your computer are your monitor, mouse and keyboard, if the computer is a desktop.


Step 2: Boot to the Hard Drive Using the One-Time Boot Menu

Restart the computer, and at the Dell logo screen tap the <F12> key multiple times to invoke the One-Time Boot Menu. Select the Boot from Hard Drive option and press Enter.


Step 3: Run the Extended Dell Diagnostics

A piece of hardware may be interfering with the normal boot process of Windows. Dell has an exhaustive suite of diagnostic tools to identify hardware problems on your Dell computer. Click the link below to get information on running the Dell 32-bit diagnostics.
How to Run the Dell Diagnostics Utility


Step 4: Refer to No POST Troubleshooting

If your computer will not start diagnostics, and you cannot access the F8 Advanced Options menu, there may be a problem with your computer turning on. Refer to our No POST/No Power troubleshooting guide for more information.
Troubleshoot a No POST or No Power Problem


Step 5: Restore the Operating System to Factory Settings

A critical error has occured with your operating system that is neither hardware related, nor can it be repaired using standard system tools. To restore your computer's operating system and software to the original factory settings, launch the link below:
Launch the Microsoft Windows Reinstallation Guide
 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN125433

Last Date Modified: 08/08/2013 12:00 AM


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