Knowledge Base

Table of Contents:

1. Meaning of Error Codes
2. Test with Optional Part Removed
3. Update the Firmware

This article provides information on "How to Troubleshoot 016-xxx Optional Accessory Errors on the 3130cn / 3130cdn Dell Laser Printer"

1. Meaning of Error Codes

This article covers error codes 016-312, 016-316, 016-318, 016-338, 016-361 and 016-365.

For error codes 016-310, 016-313, 016-315, 016-317, 016-323, 016-327, 016-340, 016-344, 016-345, 016-346, 016-347 or 016-370 go here instead.

For error codes 016-300, 016-301, 016-302 or 016-350 go here.

These error codes indicate an issues with an optional part fitted to the printer. Check the error against the table below to identify which part has an issue.

More info can be found in the 3130cn User’s Guide.

2. Test with Optional Part Removed

1. Switch the power off.
2. Remove the optional part indicated by the error code.
3. Switch the printer on, test with the optional part removed.
4. If the printer still has the same issue, skip to Section 3.
5. If no error occurs with the optional part removed, switch the printer off and reinstall the part ensuring it is correctly seated. Test the printer with the optional part reinstalled.
6. If the error persists fit a new or known good part if available. If no alternative part is available or it does not resolve the issue continue to Section 3.

More info can be found in the 3130cn User’s Guide.

3. Update the Firmware

Remove the optional part. Update the printer firmware before reseating.

Ensure that the printer is switched off before removing or reseating optional components. The printer must be in a ready state displaying "Ready to Print" on the screen for a firmware update to complete.

More info can be found in the 3130cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.