Knowledge Base

Using the Dell MediaDirect Repair Utility to Fix a Corrupt Master Boot Record (MBR) in Microsoft Windows XP

Restoring Loss of Functionality Using the Dell MediaDirect Repair Utility

You may need to use the Dell MediaDirect Repair utility if one of the following scenarios exist:

  • Dell MediaDirect is installed but fails to launch when you press the Dell MediaDirect button.
  • The operating system is reinstalled on your existing hard drive.
  • You want to change the way your hard drive is partitioned.

If you need to reinstall Dell MediaDirect on a new hard drive, please refer to Dell Knowledge Base article: "How Do I Reinstall Dell MediaDirect with the Reinstallation CD in Microsoft Windows XP?" Article ID: 293360. For general information on Dell MediaDirect, please refer to Dell Knowledge Base article: "What are Some Frequently Asked Questions about Dell MediaDirect?" Article ID: 278270.

Download and Extract the Dell MediaDirect Repair Utility

It is recommended that you print these directions before proceeding.
  1. Click the Dell MediaDirect Repair Utility Drivers & Downloads link.

  2. Click Download Now.
    The File Download window appears.

  3. Click Save.

  4. Select a location to save the file, and click Save.

  5. Once downloaded, double-click R121517.exe.

  6. Click Continue.

  7. Click OK and then Yes, if applicable.

  8. Click OK.
    The README.htm window appears.

  9. Close the README.htm window.

Creating a Dell MediaDirect Repair Utility CD

To complete the following steps, you need:
  • CD-R/RW or CD/DVD-R/RW optical drive
  • CD-R/RW burn program capable of writing ISO or disc images
  • A blank CD-R or CD-RW
For more information about ISO images, please refer to the Wikipedia ISO Image article.
  1. Click Start and then My Computer to display the My Computer window.

  2. Double-click the c: drive, where c represents your primary hard drive.

  3. Double-click the Dell folder and then the Drivers folder.

  4. Double-click the R121517 folder.

  5. Double-click Dell MediaDirect Repair Utility A05.iso to open the ISO image burning software. If the Windows Cannot Open This File message appears, you may not have software capable of burning ISO image files to a CD. However, there are free ISO burning programs available for download on the Internet. Try searching using search terms such as "ISO recorder" or "image burn" with an Internet search engine such as Google.

  6. Follow your ISO image burning program's onscreen instructions to write the ISO image to a CD and create the MediaDirect Repair Utility CD.

Repair the Master Boot Record with the Dell MediaDirect Repair Utility CD

  1. Insert the Dell MediaDirect Repair Utility CD into the optical drive.

  2. Restart the computer.

  3. Press <F12> when the Dell logo screen appears.
    The One Time Boot menu appears.

  4. Press the <Down Arrow> key to highlight the first CD listing.

  5. Press <Enter>.
    The computer boots from the CD.
    A Command Prompt screen appears.

  6. Type cd \MD2, and press <Enter>.

  7. Type Repair and press <Enter>.
    The Dell MediaDirect Repair Utility screen opens.

  8. Press the <Down Arrow> to select OK, and press <Enter>.
    The Done message appears.

  9. Eject the CD, and press the power button to turn off the computer.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN130527

Last Date Modified: 04/15/2016 03:34 PM

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