This article describes what Blue Screen errors are, why they occur, how to recognize them, and how to resolve some of the more common error messages.
When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen" or "Blue Screen of Death" has come from.
Blue Screen errors occur when:
This stop code means the system tried to access a nonexistent piece of memory, almost always due to:
Reinstalling Windows is not likely to prevent this error from reoccurring.
The Windows Debugger is one of the primary tools used by Microsoft software developers and support staff to analyze and resolve errors that result in memory dumps, and it's available for you.
The Windows Debugger is a powerful tool with many useful applications, but for this article, we are only interested in its ability to analyze memory dump files generated by blue screen errors to determine the cause of the error.
Before you can use the tool, keep in mind the following:
Suggested command for the Debugger's command line
Stop code from the blue screen (1000007F is the same as 0x7F)
What Windows thinks caused the crash (atapi.sysin this example, you will sometimes see things like memory_corruption
A detailed explanation of the stop code (in the example, you can see that the kernel encountered an EXCEPTION_DOUBLE_FAULT (8), or an error while trying to process an error)
The bug check code (notice in the example it includes the number 8, indicating the double fault)
The number of times the system has crashed with this exact error (typically 1)
The bucket in which Windows has categorized the crash
The stack trace at the time the system crashed, with the most recently called procedure on top (you can see in the example the system crashed while processing a request from the IDE controller)
Figure 5: Additional Analysis
The name of the module the system was in when it crashed. On an actual system, the module name is a link you can click to receive some useful information about the module, who created it, how old it is, etc
Article ID: SLN115577
Last Date Modified: 08/18/2014 03:04 PM