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How do I obtain a replacement key for my Dell™ PowerEdge™ server or PowerVault™ storage device that has a factory installed lock? - Technical Tip - 153160

Obtaining a replacement key for my Dell™ PowerEdge™ server or PowerVault™ Storage device that has a factory installed lock.

Contact Dell: refer to the online form link below.

There should be a number on the face of the lock that starts with DLxx. Where xx represents two digits. You will need to provide the lock number, some additional information and the Service Tag. The Service Tag is a 5 or 7 character alphanumeric code printed on a barcode on the back of the server. It may also be listed as the serial number. For more information about locating the service tag, refer to the links in the Additional Items section below in this document.

Please include the following information when contacting Dell:

  • Service Tag
  • Lock number
  • Customer number
  • Order number
  • Name of contact person
  • Phone # of contact person
  • Business name
  • Business address (including building number or suite number)
  • City
  • State
  • Zip Code

To contact Dell, go to Dell support Web site - Contact US and choose your system type from the list provided.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN101444

Last Date Modified: 11/14/2010 12:00 AM

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