|Description||The following article provides the steps to properly troubleshooting your screen in case of distortion or lines showing up during normal use.|
|All Alienware Notebooks|
Run a On-line Diagnostic First! Click Here
All Alienware Notebooks have a built-in self test for the display that will help you determine the cause of the problem. To run the test do the following:
The screen will come on and cycle through the colors Red, Green, Blue, White and Black
This will stay for a few seconds, pay attention to screen to check if the distortion is present during the test.
Connecting an external display will allow you to determine if the source of the distortion is the screen or some other component of the screen
If the distortion is also present on the external screen follow our article Running ePSA Built-in Diagnostics on your Alienware System for further testing
Latest BIOS is available at our Drivers and Downloads Page
Click Here for help on how to update your BIOS.
Important: Please visit our Drivers and Downloads Page in case the above drivers do not work for you.
Article ID: SLN300855
Last Date Modified: 04/10/2018 05:18 AM