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1. How to Resolve Paper Jam 071-100, Paper Not Pulled, Multiple Sheet Feed on 3110cn / 3115cn / 3130cn

This article provides information on "How to Resolve Paper Jam 071-100, Paper Not Pulled, Multiple Sheet Feed on 3110cn / 3115cn / 3130cn"

1. How to Resolve Paper Jam 071-100, Paper Not Pulled, Multiple Sheet Feed on 3110cn / 3115cn / 3130cn

Worn or contaminated rollers may cause paper feed issues.

1. Remove the paper tray completely.
2. The paper tray separator roller is surrounded by a plastic housing. Remove all paper then push the tabs with gray markings towards the back of the tray to open.
   
   Fig 1. Opening separator roller cover.
   
   
3. Once exposed the roller can be removed by gently bending the blue plastic retention clip away from the metal axle then sliding the blue plastic sleeve to the right.
   
   Fig 2. Removing the separator roller.
   
   
4. With the paper tray removed open the front door and remove the yellow toner cartridge. Below the toner bay two more rollers of the same type are held in a metal frame. The are removed by the same method, but slide to the left rather than the right. Keep track of which rollers came from the pickup assembly and which from the tray.
   
   Fig 3. Pick rollers in integrated feeder assembly.
   
   
5. Clean the removed rollers.
6. Reseat the rollers. When reseating rotate the installed position of the rollers by fitting the roller taken from the paper tray to the rear position of the pickup assembly.
7. If the printer now feeds reliably the rollers should be replaced.

More info can be found in the 3115cn User’s Guide, 3110cn User's Guide or the 3130cn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.