Knowledge Base

1. Switch the printer off
2. Press and hold the Left Arrow and Tick/Select keys on the operator panel
3. With the keys still held down switch the power back on
4. Keep holding the keys until the screen displays "Diag Menu"
5. Press the Right Arrow until "Base Sensor test" is displayed, press Tick/Select
6. Select "Input"
7. If the sensor is working correctly and no paper is stuck in the machine the screen should display "Value opened"
8. Open the front cover, remove the toner and imaging drum
9. Locate the input sensor
   
   
   
10. Push the input sensor down
    
    
    
    The message on screen should change to "Value closed"
11. Release the input sensor. The sensor should spring back up and the screen should return to "Value opened"

If the sensor is damaged or does not operate correctly please contact technical support to have this resolved.

If the sensor does operate correctly please check the 2330d/dn Knowledge Base Resourse Library for other possible solutions to your issue.

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